Takashimaya

Privacy policy

1. Purpose and scope of collection

The main data collection on the Takashimayavn.com website includes: email, phone, customer address, etc. This is the information that customers must provide when contacting Takashimayavn.com to ask for support and information about the product lines Takashimaya is trading.

Customers will be solely responsible for the security and storage of their contact information and email. In addition, customers are responsible for promptly notifying website Takashimayavn.com about unauthorized use, abuse, security violations, and retention of registration names and passwords by third parties to take appropriate measures.

2. Scope of information use

The Company may collect, use, disclose and/or process customer Personal Data to:

a. To review and/or process customer applications/transactions with the Company or customer transactions or correspondence with third parties via the website;

b. To manage, operate, provide and/or manage customers' use and/or access to the website, as well as customers' user relationships and accounts with the Company;

c. To respond, process, resolve or complete a transaction and/or fulfill customer requests for certain products and services and notify customers of service problems and unusual account activities;

d. For identification and/or verification;

e. To resolve or facilitate customer service, carry out customer instructions, resolve or respond to any inquiries submitted by (or intended to be submitted by) the customer or on behalf of the customer;

f. To contact customers by telephone, text message and/or fax message, email and/or mail or otherwise for the purposes of administering and/or managing the customer's relationship with the Company or the customer's use of the Company's website, such as in communicating administrative information to the customer relating to the Company's website. You acknowledge and agree that such communication by the Company may be by way of mailings, documents or notices to you, which may include disclosure of certain Personal Data about you to provide such documents as well as on the packaging/envelopes;

g. To conduct research, analysis and development activities (including data analysis, surveys, product and service development and/or characterization), to analyze how you use the Company Applications, to improve the Company website or products and/or to improve your customer experience;

h. For marketing purposes, in this case, to send to customers via various means of communication, marketing and promotional information and materials relating to products and/or services (including products and/or services of third parties with which the Company may cooperate or be affiliated) that may be sold, marketed or promoted, whether such products or services exist now or are created in the future. Customers can unsubscribe from marketing communications at any time by using the unsubscribe function in electronic marketing materials. The Company may use customer contact information to send newsletters from the Company or from its related companies;

i. To respond to legal procedures or to comply with or comply with applicable laws, and the requirements of competent state agencies;

j. To prepare statistical and research data to meet internal or regulatory reporting and/or record maintenance requirements;

k. To carry out inquiry and verification processes or other screening activities (including background checks) to comply with legal or regulatory obligations

i. Or the Company's risk control procedures, which may be required by law or may have been adopted by the Company;

l. To prevent or investigate any fraud, illegal activity, omission or wrongdoing, whether or not committed, in connection with your use of the Company's website or any matter arising from your relationship with the Company;

m. To store, server, back up (whether for disaster recovery or other purposes) your Personal Data.

3. Information storage time

The customer's personal data will be stored until cancellation is requested. In all other cases, customer personal information will be kept confidential on Takashimayavn.com's server

4. Means and tools for users to access and edit their personal data

If you have registered an account with the Company, you may personally access and/or edit your Personal Data that the Company maintains or controls through the Account Settings page. The company will need to obtain enough information from the customer to determine the customer's identity as well as the nature of the customer's request in order to be able to resolve the customer's request. Therefore, please submit your written request by emailing the Company's Data Management staff.

If personal information is used for the wrong purpose or scope as notified, the Customer has the right to submit a complaint about the content of personal information security. To make a complaint, customers are requested to contact the Administration Board of website Takashimayavn.com with the following contact method:

Phone: 1900 252 656

When receiving these feedback, Takashimayavn.com will confirm the information. In case the customer's feedback is correct, depending on the level, Takashimayavn.com will take timely measures.

5. Committed to protecting customer personal information

6.1. The Company implements various security measures and strives to ensure the security of customers' Personal Data on the Company's systems. Customer Personal Data is stored behind secured networks and can only be accessed by certain employees with special access rights to the Company's systems.

6.2. The Company will maintain Personal Data in accordance with the laws on the protection of personal information confidentiality and/or other applicable laws. That is, the Company will destroy or delete identifying information from a customer's Personal Data when the Company reasonably determines that (i) the retention of such Personal Data no longer serves the purpose for which such Personal Data was collected; (ii) retention is no longer necessary for any legal or business purpose and (iii) there are no other legitimate interests in continuing to retain such Personal Data. If the customer stops using the Company's website, or the customer's right to use the website is terminated or cancelled,The Company may continue to store, use and/or disclose your Personal Data in accordance with this Policy and the Company's obligations under the laws regarding the protection of personal information confidentiality. Subject to the provisions of law, the Company may securely destroy your Personal Data without prior notice to you.